Frequently Asked Questions

You can order from us using our website www.indianpharmanetwork.co.in or by calling us at +91 9891296838 / 9811747774 and also by reaching out to us on WhatsApp

We are located at Lucknow, Uttar Pradesh, India.

Our website is accessible 24 hours a day and 7 days a week. Our Support Center is available from Monday to Saturday, 10am to 7pm except public holidays.

Your medical data and order history is completely confidential and will only be viewable by our pharmacy staff and the registered users.

Yes, everyone is required to upload a valid prescription at MrMed.in website or send it to us by email at support@indianpharmanetwork.co.in to purchase prescription medicines from us.

Sorry for the inconvenience. Kindly reach out to us at support@indianpharmanetwork.co.in. You can also WhatsApp us at +91 9891296838 / 9811747774.

A valid prescription contains the below mentioned information.

Doctors details
Patient details
Medicine details
Dosage details
Date

Yes, you could buy a substitute medicine only if your prescription is mentioned with the salt names. It is common practice to substitute a brand

We accept all online payment methods such as Credit Card, Debit Card, Net Banking, UPI and various other wallets such as Paytm, PhonePe, Google Pay, etc. We also offer COD (Cash on Delivery) for an additional fee.

No, there are no hidden charges for all our products.

It depends upon availability of medicines and formalities to get access of unavailable of medicines. We usually deliver the order within 1 – 3 business days depending on your address. Please check for estimated delivery time when placing the order. In cities where we have our own warehouse, we will delivery within 1 business day.

Delivery charges may or may not be applied.

PAP stands for “Patient Assistance Programs”. We work closely with Pharmaceutical manufacturers who sponsor patient assistance programs (PAPs) that provide financial assistance or free medication products (through in-kind product donations) to low-income individuals to augment any existing prescription drug coverage. The goal of these programs is to provide financial assistance to help these patients access drugs for little or no cost.

You can request sign up for the PAP program for eligible products on our website and our team will get in touch with you.

You can submit an imported medicine request from our website and we will assist you to procure the imported medicines through the Name Patient Program Import Services from across the world.

Yes, Governments across the world have created provisions for granting special access to drugs prior to approval for patients who have exhausted all alternative treatment options and do not match the eligibility for clinical trial. These medications are not yet approved in the respective countries due to which it requires to be imported under special provisions. Please contact us for more information.

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The order can be modified or cancelled before it is shipped out from our warehouse. Please contact us for more information.

Please check our Refund and Return Policy section to know more.

IPN, Delhi only procures medicines directly from pharmaceutical companies or the authorized distributors appointed by the company. We have zero tolerance towards substandard quality.

The medicines are packaged in sealed boxes by our pharmacist to ensure no tampering is done. Cold chain products are packed with icepacks/ ice gel packs in chilled boxes to ensure temperature is maintained and are shipped by PRIORITY MAIL to ensure fastest delivery. We adhere to all safety norms. Our packaging is in accordance with the government rules and regulations.

In case you can’t find a product that you are looking for, Please send an email to our qualified pharmacist at support@indianpharmanetwork.co.in or WhatsApp us at +91 9891296838 / 9811747774 with the complete details including the prescription and we will get back to you at the earliest with product availability and other details.